Copyright © 2016 VISA Global Logistics Pty Ltd. All rights reserved and other such important stuff.

IN THIS EDITION

(Click on the buttons) 

SUBMIT

ONETRACK MINd

VISA OPPORTUNITIES

JENNIFER TULLY

O N   T H E   M I S U N D E R S T O O D
W O R L D   O F   C U S T O M S   &   F W D I N G

NEW BUSINESS

FEB 14 NZ EARTHQUAKE

S T O N A   2 0 1 6

Living in the age of convenience has made our function more important than ever, but ask Joe or Jane Smith on the street what a freight forwarder does and 9 times out of 10 they go straight for the mobile to research - blissfully unaware that that very phone was likely brought in with the help of a broker and forwarder.

 

On Sunday 14th February 2016, just days before the anniversary of 2011's fatal quake which claimed 185 lives, Christchurch residents were busy about their days, enjoying Valentines Day, lining the shores, making the most of a glorious day.

NEW CORPORATE PROFILEVISA OPPORTUNITIESVISA ON GOOGLEBRISBANE LAUNCHMUST READ - FACEBOOKVISA ON LINKEDINITALY'S FINEST FOOTBALLERSLIQUOR BONDDATES FOR YOUR CALENDARVISA'S JENNIFER TULLYONETRACK FUNCTIONALITYOUR VALUESNEW BUSINESSFEB 14 NZ EARTHQUAKE$120K RAISEDUSE THIS TO SELL TRANSPORT

A small change.  A big difference.

We invite you to interact, ask questions and provide feedback.

Welcome to the new OneTrack Mind.

OUR NEW CORPORATE PROFILE

If you haven't already,
follow our new VISA Opportunities page on LinkedIn.  

The page features company job opportunities and is designed to complement HR's recruitment efforts.

When it comes to social media, our reach is a result of your involvement.  

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CLICK HERE

VISA ON

Type VISA Global Logistics [location] into Google and maps, details and business profiles come up.

Awesome to share with visitors so they can interactively map their trips, see exactly where we are, get operating hours and contact details.

A L L   A U S T  R A L I A N   L O C A T I O N S   A R E   N O W   O N   T H E   M A P !

THE OPENING

BRISBANE

SITE SPECS
THE WEBPAGE (TO SHARE WITH CUSTOMERS)

You will have noticed that Facebook (along with Instagram and LinkedIn) activity has increased - all part of our plan for world domination.

SEE RECENT POSTS

COMING UP

In the coming 8 weeks, our Facebook cover photo will change weekly, demonstrating the scope of the industries/products we specialise in (they're also featured below).  

Check in once a week to LIKE!

We need each of you

If you haven't already, like our Facebook page


Like our posts (diarise to check in once a week and like)


Share posts that are relevant to you - or your friends

W E   N E E D   Y O U  -  N O W

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3.

4.

FOLLOW
LIKE POSTS
WHEN RELEVANT, SHARE POSTS
BACK TO MENU
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In FEB16,
the Adelaide page generated

500 views
9 clicks 
7 phone calls

In FEB16,
the 
Brisbane page generated

1,320 views
40 clicks 
16 phone calls

In FEB16,
the 
Melbourne page generated

1,400 views
40 clicks 
11 phone calls

In FEB16,
the 
Perth page generated

699 views
13 clicks 
1 new follower

In FEB16,
the 
Sydney page generated

2,772 views
180 clicks 
26 phone calls

Released and shared across social media MON18JAN16

VISA Global Logistics opened the doors to the latest of its new intermodal facilities in Brisbane today.
The custom-constructed transport and logistics facility is designed to improve efficiencies for customers (starting with location right at the Port) and increase capabilities.  Read the whole article...

EXCLUSIVITY

We have the only Quad/Quad Axle Group Super B Double on the Port.  It can carry 2 x 40’ or 4 x 20’ containers up to 117,000kg gross mass.  It's the second Quad/Quad set up in QLD.

SUPERIOR MACHINERY

Our new container handler makes us one of very few transport operators in Brisbane with reach stacker capabilities

CONVENIENCE FOR THE CUSTOMER

Transport, warehousing, customs and import/export divisions are all in one place

INCREASED CAPABILITY

1km from Brisbane Port

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The material we post however is but one part of the two-part puzzle.

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WHITE GOODS

TILES

PETROCHEMICALS

MACHINERY

AUTOMOTIVE

FMCG

ELECTRONICS

FURNITURE

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LinkedIn for
VISA beginners

It's Facebook for the professional world.  To build your professional identity online, stay in touch with colleagues and classmates, discover opportunities, business deals, and new ventures and get the latest news, inspiration and insights you need to be great at what you do, set up a LinkedIn account.

It's free.

If you have
LinkedIn

Make sure you're following our Company page.  We have 885 followers and expect to see this rise following this distribution (yes, we can see who's liked the page).

After a little
LinkedIn lift?

Not sure what to write?  Not sure which photo to choose?  2016 is about equipping you with everything you need to connect with the right people so Marketing will be helping those with a little creative block.

You, you, you
and you

We're putting together a number of share-able posts for you to share with your networks.

 

Check in 2-3 times a week to share relevant info

 

Like all posts

Easy

CONTACT MARKETING

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The world's largest professional network:

400 million strong

Coming up

We want to get a conversation started in the business world about 'where things come from'.  We'll be posting images and questions over the coming months to provoke thought, educate the LinkedIn community about what we do and equip you with plenty of material to share!

Check in once a week to LIKE, COMMENT & SHARE!

SYDNEY'S NEW LIQUOR BOND
&   E V E R Y T H I N G   Y O U   N E E D
T O   K N O W   A B O U T   I T
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Customs clearance of S79 Cargo - or movement from this warehouse to another N20 warehouse - is quite specialised.
 
The clearance process is essentially B Job related and consequently has a high level of manual administration.
Record keeping is very important as well as accounting for all the movements that could take place.
Communication between customs, warehouse, accounts and customers on orders needs to be precise.
 
S77 
is for our depot and general site.
You'll find it clearly marked in red on the ground in the warehouse and it includes the first two roller doors (only) closest to the transport office.
Cargo that is customs held in the S77 area cannot cross the red lines to any other area of the warehouse.
Under bond, cargo may stay for a maximum of 30 days before requirement to move on (unless customs have given express permission) and include deadhouse goods.  
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Sydney's licence now includes the authority to hold alcohol on site
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We can accept S79 Warehouse Cargo
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We now have two Customs related warehouse/depot licences: 
S77 & S79
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S79 
is warehouse-related when goods are declared under a customs N20 declaration and happens when we've declared to customs and the ATO that we will store cargo under their control for an indefinite time period without paying duties and taxes up front. When the cargo is required to be delivered from this area we must declare to customs again under a customs N30 declaration.
At this stage, we pay duties and taxes.
Cargo leaving for delivery can be in whole or part, typically by purchase order. 
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Questions?  

David Rowney and Christian Pavia are your guys

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&   W H A T    I T   C A N   D O   T O   G I V E   Y O U R   C L I E N T S   M O R E   O F   W H A T   T H E Y   N E E D
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Once upon a time, the answer to “who or what is an owner of imported goods?” came easy.  

The answer, these days, is not so clear.

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S O M E T H I N G   Y O U  
D I D N ' T   K N O W 

 In the Customs ACT 1901, ‘owner’ is defined as any person (other than a customs officer) with a beneficial interest, control or power of disposition over the goods.

Basically, us. 
Yes, it includes, brokers, forwarders and even depots.

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I'm very proud to be a broker at VISA; not just because of the awesome team I work with but because our focus has always been to treat goods like they're our own and to do our best.

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So next time someone asks you what we do, tell them we aren’t just agents to facilitate the import and export of goods – it's far more personal.

We have a personal interest in the things we bring in, making our clients' business our business.

As our tagline goes:

WHAT YOU SHIP IS YOUR BUSINESS.  
HOW YOU SHIP IS OURS.

It’s a scary thought,
but it drives home the responsibility we hold over cargo.

It's easy enough to book, compile and lodge an entry, but when you're considered the owner of the goods, would you change the way you handle things?

Many would focus on the liability side of that definition and how it opens us to a whole list of not-so-positive things - responsibility, liability, debts - the list goes on.

At VISA, however, use it as a tool and motivation to ensure we're doing our best in every way, in all functions.

 
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Our Values

Martin Luther King gave the "I have a dream" speech not the "I have a plan" speech.  
 

When we spend more time at work than elsewhere, it's critical that our work environment is conducive to us being the best possible version of ourselves.

We embody integrity

We treat others the way we’d like to be treated.  Fairness, honesty and integrity are at the core of everything we do.

We think long term

We aim to establish enduring relationships with customers, suppliers and partners.

We go the extra mile

We aim to exceed expectations in everything we do,  even if it’s uncomfortable for us.  We’ve built this business in a way where we don’t need to outsource anything – so we can give our customers the most control possible.

We all have a say

We foster entrepreneurship by encouraging and recognising everyone’s contribution.  We’re empowered to make our own decisions and are accountable for the results.

We give back

We actively contribute to minimising the impact we and our customers have on the environment.  We promote environmentally-responsible solutions.  We work to help those less fortunate.

We work with great people

We hire great people and expect a lot from them.  Our environment is one where people can flourish and grow. We treat people with fairness and respect.

We aspire to improve and change the world.

We aim high, think big and take (calculated) risks.  We have a healthy disregard for the impossible.

We've started penning some Company Values.  While they're not yet final or official, we'd love your feedback - is this the kind of place you'd like to spend your time at? 

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It's our dreams that change the course of history.

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At 1:13pm local time 15km east of Christchurch, a 31km deep earthquake (source) rated as 'severe' by seizmologists at 5.9 magnitude hit, throwing computers off desks, water out of swimming pools, lights off their stands and cliffs into the ocean.

 

VISA's Christchurch facility suffered a few lost pallets and cartons off their racking.   On the Monday following, the team committed to checking all pallets as most had moved on the racking.

Thankfully, no one was hurt.

Locals took to Twitter to record the event

Earthquake aftermath at VISA's Christchurch facility

Earthquake aftermath at VISA's Christchurch facility

Locals took to Twitter to record the event

BACKGROUND IMAGE: The aftermath of the 14FEB16 quake at VISA's Christchurch facility

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Ed Conway  |  Australia's Chief Financial Officer

Roberto Frediani  |  Australia's Valuable Cargo expert 

Giacomo Raffaghello  |  Sydney business development manager

Marcus Denny  |  Head of our Software Design Division 

$ 1 2 0 K   R A I S E D
-   G I V I N G   B A C K   - 

Marcus Denny

  W a t c h   t h e   v i d e o   h e r e  

Thanks to all who donated to this fabulous cause. The sore legs were worth it!

For three days, from the 7th-9th February this year, four of our Australian team cycled 300km as a part of 25,000 Spins' annual Great Ocean Road bike ride, from Geelong to Warrnambool.

The event raises funds for charities including Tear Fund, Bikes4Life, Watoto Australia, The Fred Hollows Foundation, World Vision NZ, ADRA Australia and Compassion - and this year raised over $120,000!! 

DATES FOR YOUR CALENDAR

When people ask what I do and I respond "I'm a Customs Broker", it's 95%-of-the-time almost definitely followed by "what's that?".

Customs and forwarding is one of the oldest functions in the world, yet the general population knows so little about it.

In 2015, Gambogi VISA joined forces with Indian agent Navigator Logistics Ltd and shared an exhibition stand at Italy's stone tradeshow, Marmomacc.  Following the success of the event, in February 2016, the two partnered again for STONA 2016, the international Granite and Stone Fair in Bangalore, India.
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Bangalore, also known as India's “Silicon Valley”, is the hub of India’s booming IT industry and competes with Mumbai for the nation's most progressive city.
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Here are some photos from the
four days.

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STONA 2016VISA THOUGHT LEADERSHIP

In our world, it's awesome knowing what we're responsible for.  
Here are some 2016 additions to our portfolio...

Expand marble, granite and natural stone business to the southern regions of the Indian territory
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Meet new prospective clients
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Strengthen existing business with well-established customers from the north

 

A I M

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On February 23rd, Shohre, Mark and Marcus from our software design team presented some aspects of our work to the Melbourne alt.net software developer meetup.

We were able to share some experiences and technology from VISA's Project Mercury which improves communication between the Gambogi team and their agents in the Middle East.

GO TEAM!

 

The Australian Alt.Net Community is a self-organising, ad-hoc community of developers bound by a desire to:
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improve themselves
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challenge assumptions
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help each other pursue excellence in the practice of software development
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 with a strong emphasis on development using the Microsoft.NET platform.

They are always looking at alternatives to see if they can learn better ways of doing things, no matter where that alternative might come from, and incorporate it into practice in the .NET world.

WHY IS THIS RELEVANT TO VISA?

VISA THOUGHT LEADERSHIP

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First impressions matter. Experts say we size up new people in somewhere between 30 seconds and two minutes.

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Behind-the-scenes, we've been busy getting a whole lot of new VISA collateral together - our Corporate Profile at the forefront.

In many cases, our Corporate Profile is the introduction someone gets to our company - and it forms part of that first impression.  It plays a role in the coversion of business.

We've been working on who we are as a company and refining our brand personality:

- Professional, yet approachable -
- Tech-savvy, yet user-friendly -
- Available to assist -
- Innovative across all divisions -
- Thought leaders -
- Doers -

We're aiming to have the new AU Corporate Profile available, printed and delivered to all branches before July.  Italy's is also in the pipeline.

An online interactive version will also be available.

AU: For now, please use files available here: 
E Drive > Marketing > Sales Collateral > Corporate Profile

A WIP sneak-peek: what our Corporate Profile could look like

If you'd like to be involved in an event or to add to this calendar, get in touch with the button below.

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<<  2 0 1 6   |   E D I T I O N   1  >>

DIFFERENTIATOR:

VISA Global owns its own fleet of trucks.  We do not rely on third-party suppliers (like all other freight forwarders and customs brokerages).

We also deconstruct traditional industry practices to add value to our customers' operations with increased efficiency.

We've developed our own trailers to reduce our customers' overall shipments without affecting volume - and that saves them money.

In 2015, we rolled out tablet technology in all our trucks across AU, so customers have visibility of movements and PODs, in real-time.
 
It also adds to compliance measures such as monitoring fatigue, drug and alcohol and driver daily checks, increasing safety and delivering an optimum service.
 
Live visibility of transport status is always available in OneTrack.
 
CHECK OUT OUR FLEET

Our operations are active 24/6 unlike many other suppliers' 24/5 operations.

This increases our ability to deliver at any time.

We recently posted this image on Facebook & LinkedIn to help generate that awareness.  If you haven't already, jump online and like!

Making this the best possible experience for you is up the top of our priority list.

If you have a question or some feedback, fill in this form and we'll come right back to you!

This is an internal communication intended for present VISA Global Logistics, Yuantai-VISA, AFS-VISA International, Gambogi VISA and Interunion VISA team members only.  Not to be shared externally. 

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Jennifer's story is live for public consumption here:   http://team.visaglobal.com.au/jennifer-tully/ (share this link with customers)

If you're interested in having your own profile converted to a webpage, get in touch with Marketing - great to share with your networks.

Everyone should build their network before they need it.

If you aren't using social media, you're creating language barriers with your audience.

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Strip it right back and every single one of us plays a very specialised role in delivering a solution to our customers.

That's what we do.  We solve a complex problem for our customers - and that's what we sell.

We take the hassle and worry out of their day by moving their goods from point A to point B the most efficient way, with the best service on the market.

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It's an attractive proposition;
easy to understand, and there's no 'catch'.

We've even developed our own software from scratch to give them the most transparent view of their operations around.  We're innovating the entire Australian transport scene by developing our own trailers as well.

So why don't we dominate the market?

One part of the answer is voice.

Our solutions are attractive, our execution is excellent, but if those potential customers out there haven't heard of us, how will they contact us?

 

We're working on increasing the reach of our voice and ask each of you to get involved on social media.

Digital is a realm we're relatively new to and we'd like you all to get involved.  

Read on to find out how.

???

Your Directors

Seen the new ready date KPI reports?

TILE & STONE

For clients dealing in heavy goods like tile and stone, this Weight Utilisation Report is a big seller.

Happy clicking,

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F O O T B A L L E R S

In the home of football, Italy's finest (naturally all VISA Gambogi employees) get together to play, compete, and win.

Andrea Gandolfo
In Australia lo sport nazionale non è il calcio, e si vede. Ma la tecnica serve a poco perché l’animo Romano che è in lui prende il sopravvento ci mette il cuore e tutto il fiato che serve dando il 110% dall’inizio alla fine.
ORGOGLIO ITALIANO

P L A Y E R   P R O F I L E S

Gabriele Ferrari
Inizialmente descritto come un giardiniere dalla “potatura” facile si esprime un ottimo gioco coordinando i colleghi in campo come nel lavoro. Peccato che con l’avanzare della partita il transit time da porta a porta cambia da diretto a transhipment.
CHANGE SERVICE TYPE

Federico Mastellari
Inizialmente rende onore alla maglia che porta mangiandosi goal con forchetta e coltello, dopo alcuni errori gli sale il “triplete” e ci mostra una prestazione d’altri tempi. Finge un infortunio al polpaccio per mostrarci la sua muscolatura spaventosa.
ESIBIZIONISTA

Filippo Mastellari
Esprime un ottimo calcio facendo più goal lui nel primo tempo che l’Inter in tutto il campionato. Con l’avanzare dei minuti, stanchezza ed affaticamenti si fanno sentire e le gambe diventano legnose. Sul finale ci mostra un tuffo plastico con mano alla Maradona.
MANO DE DIOS

Alessandro Bartoli
Si conferma il support numero uno coordinando i compagni dai pali e monitorando la situazione. Quando viene chiamato in causa da il meglio di se accasciandosi a terra con fulminea lentezza. Fonti attendibili ci confermano che non ha fatto la doccia dopo partita.
MOLTO POCO SUDORE

Fabio Burani
Nonostante la mancanza di aerodinamicità dovuta all’assenza del baffo ci mostra che tutti gli anni di calcio non sono stati inutili. Purtroppo la vita mondana di eccessi dell’atleta si fa sentire e il fisico (o quello che ne resta) piano piano inizia a remargli contro.
SOLLEVATORE DI COCKTAIL

Andrea Maioli
Come le vere STAR arriva a partita iniziata, prendendosi gli “insulti” del suo stesso portiere, entrando però subito nel vivo dell’azione e allo scadere del primo tempo attenta alla vita del portiere avversario con un missile terra-aria da distanza ravvicinata. Non soddisfatto dello sforzo dopo la partita va anche ad allenamento di arti marziali.
STACANOVISTA

Matteo Neviani
Il pubblico femminile contesta da subito la maglietta della salute scelta per la partita, ma lui non interessa e lotta tutta la partita alla Gennaro Gattuso facendo valere la sua prestanza fisica, non mollando mai neanche per scherzo e dando il massimo.
GLADIATORE

Francesco Molini
Il Ronnie Coleman de no artri ci mostra un fisico e una potenza degni di MR. OLIMPIA, ma l’elasticità muscolare non è più quella di un tempo.. Nonostante la latitante agilità riesce a concretizzare mettendo la sua firma da bravo attaccante.
CULTURISTA DI PIOMBO

Francesco Lombardo
Come solo un bravo capo ultras saprebbe fare ci mette il cuore e segna anche un goal di tacco che manda la folla in visibilio. Sullo scadere del primo tempo si beve un una possibile rete che avrebbe avuto dell’incredibile, ma non appena sugli spalti compare la sua “musa ispiratrice” ritrova le forze dedicandole il punto successivo.
INGUARIBILE ROMANTICO

Edmondo Prandi
Sfoggia una maglietta che ricorda leggermente il “Mago Oronzo” ma con un fisico notevolmente migliore. Supporta i compagni dalle retrovie e lotta in mezzo al campo per la squadra come un bravo Sales Manager. Sul finale le forze iniziano ad abbandonarlo ma l’orgoglio Granata lo fa resistere fino alla fine.
QUOTACI LA FATICA

Silvio Giannandrea
Sembra che le gambe non siano sue! Corre tutta la partita, recupera palloni a non finire, si concede qualche azione in attacco tornando sempre e comunque in difesa per non abbandonare i compagni. Nonostante i km percorsi è comunque meno sudato di Alle e potrebbe benissimo vestirsi per andare direttamente ad una serata di gala.
ALIENO 

Mandeep Mandeep
Si butta nella fossa dei leoni senza paura, dando il meglio di se sempre e comunque nonostante la fisicità sfoggiata dalla difesa avversaria. La guida di Lombardo sul lavoro gli trasmette anche l’agonismo necessario per un “amichevole” aziendale.
NO FEAR

Stefano Giardini
Per il fiato che ha sembra sia arrivato da Roma di corsa ma da un esperto delle vie aeree dovevamo aspettarcelo! ottima prestazione fisica e tanta sostanza. Per il piacere del pubblico femminile dopo la partita sfoggia un look elegante alla “The wolf of wall street”.
ER PUPONE CE L’ABBIAMO NOI

Daniele Castagni
Sfoggia un look alquanto sindacabile con un impermeabile blu adatto ad una zona palustre ed uno scaldacollo da ottantenne acciaccato, ma appena inizia la partita smentisce tutti con una prestazione impeccabile in pieno stile “Cavillo”. Si lascia andare anche in una serie di dribbling ben riusciti per deliziare il pubblico.
LEGATELO

Lorenzo Arduini
Inizialmente fa venire il dubbio che il tatuaggio sia finto e che sia veramente un robot sotto copertura mostrandoci un atleticità strabiliante. Dopo poco purtroppo vieni deliberatamente infortunato, probabilmente perché era l’unico modo per fermarlo, ed è costretto a rifugiarsi tra i pali dove comunque mantiene un onesta prestazione.
SABOTAGGIO IN PIENA REGOLA
 

ITALY'S FINEST

[ There's more on Melbourne's new facility coming too - we'll send you an update when it's ready to go ]

One week later

Okay, here’s what you need to do:

Keep your nose clean, straighten up and fly right.  Brokers are people of integrity and we pride ourselves on it. The Border Force will not grant licences to people who aren’t people of integrity.
INTEGRITY IS EVERYTHING.

We also need to get you educated. Our industry body as well as the local TAFE College conducts a course which provides an understanding of what is required to be a Customs Broker.

You’ll be studying for a couple of years so whilst you’re whittling away the hours, I highly recommend you get some on-the-job experience. You’ll definitely need that. We’ll start you compiling and getting used to valuing cargo for the Border Force.

The Australian Border Force

The Australian Border Force is not (as most people suspect) anything like 1980's TV-show Knight Rider; it's the official name for Customs here in Australia. Along with their sidekicks, the Department of Agriculture, Water and Resources (previously AQIS, the guys in the ads who hit you with a “whopping great fine” when you don’t declare the chocolate you put in your pocket at the international departure gate in Switzerland), these guys are the ones who will ultimately grant your licence - so stay on their good side.

So you want to be a Customs Broker?

You really want to be a Customs Broker?

Have a think about it for a week and come back to me.

A story about broking, by VISA Sydney Customs Broker, Greg Almond

Within 6-12 months of starting your course, you'll be introduced to the world of classifying and your view of the world will change forever. What you knew as a world of chairs and cars and toys will become a world of 9601’s, 8703’s and those 4 blasted toys that aren’t covered by the uber generic TC’s.

The course should take you 18-24 months to complete provided you have the will power (some subjects are drier than the Simpson Desert after a 7 year drought). To be safe, allow yourself 4 years and you'll come out the other side with a Diploma in Customs Broking.

Now things get a bit complicated.

The course would have taught you about our Bible - the Customs Act 1901. This governs your life as a broker so appropriate study is required, or at least knowledge on how to read an index to get shuffled to the section you need to brush up on. In there is Section 183CC 2. This section outlines what is required to be a broker.

Note that above all else is a BROKER'S INTEGRITY.

In Section 183CC, you'll find more T&C’s than an Apple membership and this vital information:

(2) For the purposes of subsection (1), an applicant shall be taken to be qualified to be a customs broker if, and only if:

(a) except where the applicant has been exempted under subsection (3), the applicant has completed a course of study or instruction approved under subsection (5); and
 
(b) the applicant has acquired experience that, in the opinion of the Comptroller-General of Customs, fits the applicant to be a customs broker.

Acquired Experience

This loosely-defined requirement varies from person to person and means the Border Force does not want the inexperienced lodging entries. Broking is serious business and you’re liable for everything you sign off on.  Everything.  If you don’t know your drawbacks from your refunds, Country Preference from Free Trade Agreements and Transaction Values from Fall Backs, you’re going to get found out fast.

“But I’ve done the course” I hear you say. “Isn’t that enough?”  The course is a great start but on it's own, it's not enough. There is so much involved in the world of Customs that courses, however thorough, could never cover.  If they did, you’d be studying for your entire lifetime.

On completion of your course, keep working and gaining as much knowledge as you can. If you find a broker to work for and learn everything you can from, you've struck gold. Ask as many questions as you can - even the stupid ones. We want to pass our knowledge on, so don’t be afraid to ask.

Getting that licence

When you think you’ve got your acquired experience, go and see the licence gate-keepers at NCBLAC (National Customs Broker Licensing and Advisory Committee).  These are the people who assess and ultimately decide your fate (think questions, bridge crossings, fire breathing dragons - there used to be a distressing exam in this process but this is no more).

When you apply, list all of your experience and have references that back it up.  Don’t forget the course you completed (which by this stage feels like last millennium).  Show the guys at NCBLAC that you're worthy to lift Thor’s hammer; to carry out the responsibilities associated with the profession you have chosen and strived to join.  They will likely request an interview with you to prove yourself.  With the knowledge you've acquired along the way, don’t be daunted.  Don't let them back you into a corner (and they will try).  Show them you know what you’re about and that you want this.

Now you've got the licence

Congratulations!  Welcome (officially) to the world of Customs Broking!  It's a role and responsibility where the learning never stops; in which we're required to sit through lectures each year and keep current knowledge via continuing professional development; and manage our day-to-day job, informing people about what others don’t know about in this industry.

Best of luck!

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Greg Almond has a few years' experience in Customs broking, with a year and a half of them at VISA Global Logistics Sydney.  When Greg's not broking, he's writing other satirical pieces and generally not taking himself too seriously.

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